Q: How do I change MY CIRCLE NUMBERS?

A: There are two ways to change your Circle Numbers. First, you can setup an account at www.alltel.com so that you may manage and change your Circle Numbers. Second, you are also able to contact Cellular Connection by coming to either location so that we can apply the numbers to your account.

Q: How do I setup my voicemail?

A: To setup voice mail, call your cellular number and use 9999 as a temporary access code. You should then change the password to a 4 or 5 digit code that only you will know. If you ever forget your code, it can be reset 9999 by contacting Cellular Connection at either location

Q. If I have a National Plan, how do I know if I'm roaming?

A: A National Plan from Alltel means that your may travel to more places than ever before without being charged roaming charges. There are still places that will be charged roaming & your phone will help you know before you place or answer a call. Most phones have a roaming indicator that will BLINK while in your home area. A roaming indicator that is SOLID indicates that the phone is in a roaming area. Refer to your owner's manual for instructions on identifying your roaming indicator.

Q: If I use CELLTOP, or access the web browser on my phone, does it use my minutes?

A: Yes, it does. If you are checking weather, sports scores, or anything to do with CELLTOP, you are using plan minutes. The Alltel Shop also uses minutes from your plan while you are browsing. If you plan to use these features, please consider our CONNECT PACK ONE which will allow unlimited access to these programs without taking minutes from the plan.

Q: Do I have to change my plan if I purchase a Blackberry?

A: Yes. We offer SMART CHOICE rate plans with our data phones. These rate plans combine today's most popular features & services into one Smart Consumer Friendly package. Data usage & text messaging are unlimited! We also start your night minutes 2 hours earlier at 7:00pm.